Frequently Asked Questions
What do I need to do in order to have my credentials evaluated?
In order for us to prepare your evaluation report, you must:
- Create an account, then order and pay for evaluation services. Create an account and start an evaluation.
- Pay in full for the services you are requesting.
- Check Documentation Requirements to determine if you have additional requirements.
- Provide an accurate English translation of all non-English language documents you submit. We prepare English translations for EP applicants. Get a quote.
I ordered my evaluation report before September 16, 2025. Why can’t I login to my account?
EP launched a new order system on September 16, 2025, so if you ordered a report before that date, you do not have an account to login to. If your evaluation report is still valid and you would like to order a report copy, please click here: edperspective.org/report-copies-prior.php.
My evaluation status says "Action Required - Documentation Needed," but I have not received any communication. What should I do?
"Action Required - Documentation Needed" status generally indicates that the evaluation team has issued a document request or attempted to contact you with next steps. Please check your email thoroughly, including spam or junk folders. Please note that these messages won’t appear in your portal.
If you are unable to locate the communication via email or require further document clarification, please contact our evaluation team at documents@edperspective.org.
May I visit EP’s office?
If it is determined that you may drop-off your documents, you may visit our office. Applicants may drop-off and/or pick-up their documents Monday-Friday from 8:30am-5:00pm (CT).
Can I obtain report copies of my evaluation report at a later date?
Yes. If you request report copies of a completed report sent directly to a school, employer, or licensing board, you may request a report copy for up to 5 years after the date the evaluation report was completed. After the 5-year validity period, you will be required to submit a new request, payment for requested services, and arrange to have your official academic records sent to Educational Perspectives as outlined in our Document Requirements.
How long will it take to complete my evaluation report?
Our standard turnaround time is five business days; however, there are periods when completion time can vary based on our application volume. Please contact us regarding turnaround time. If you are attempting to meet a tight deadline, you may wish to choose our ‘3 Business Day’ or ‘24 hour (1 Business Day) Rush’ service. Please see Fees and Services for additional information.
What does ‘standard turnaround’ time of five business days mean?
Our average turnaround time is five business days, and you can expect that your report will be completed in approximately five business days upon receipt of all necessary documentation; however, there are periods when completion time can vary based on our application volume. Please note that Catalog Match Evaluation Reports and Subject Analysis Reports will be completed in approximately five business days. Please contact us regarding turnaround time – if you must have your evaluation in less time than five business days, you should request one of our rush services to guarantee a completed report that meets your deadline. Rush services are not available for Catalog Match Evaluation and Subject Analysis Reports. Please see Fees and Services for additional information.
Do I need to send my original educational credentials/documents?
In most cases no. Copies of official educational credentials sent directly by the issuing institution or received in a sealed envelope will be sufficient – in some cases, we may be able to accept photocopies of your credentials – please see our country-specific documentation requirements. Please review our required documentation policies prior to creating your account and ordering an evaluation.
If after we review your application, we determine that you are required to submit your original documents, we will contact you by email or telephone to inform you of this requirement. If originals are required, we suggest that you send them via a reputable courier service. Please be aware that Educational Perspectives cannot guarantee the safety of your credentials during the delivery process; if you would like your credentials returned to you by a secure method, please contact us at info@edperspective.org.
What if it takes me longer to gather any additional documents you request?
Educational Perspectives will keep your file active for six months, but you may request an extension if you need one. If you do not request an extension within six months, your application will be inactivated and a re-activation fee of $60 will be required to re-open your file. If we do not hear from you within a year, all of your documents will be discarded. After that date, all documentation and a new report fee will be required.
What do I do if I have questions about my completed report?
Questions on completed reports should be sent in writing to the attention of the Director of Evaluations at info@edperspective.org. You may email your questions. There is no additional fee required to review your evaluation if you contact us within six months of the completion of your evaluation. After six months, a $60 re-activation fee will be required to review your evaluation.
Will Educational Perspectives translate my educational credentials?
Yes. We prepare English translations for EP applicants.
Will Educational Perspectives give me a university diploma or a degree?
No. Our evaluation reports state the equivalent of your non-US education in terms of education offered at regionally accredited institutions in the United States. Our evaluation reports are designed to help you be admitted to a university program, receive transfer credit for study completed, assist your attorney in the visa application process, or help a state licensure/certification board determine if you can be licensed in your profession.
What if I submit forged or altered documents?
If you submit forged or altered documents no evaluation report will be prepared, your documents will not be returned, and you will not receive a refund of the amount you paid. In addition, this information will be shared with other evaluation agencies and appropriate institutional authorities.
If I have more than one degree or diploma will I have to pay more for my evaluation report?
No. The fee for your evaluation report covers the cost of preparing an evaluation of all of the educational documents you submit, regardless of the number. If you have additional questions, please feel free to contact us directly on 312-421-9300.
What is the difference between an Evaluation and a Translation?
An Evaluation is a report which determines the US equivalency of your non-US official academic records. A Translation is the English version of your non-English official academic records. We prepare English translations for EP applicants. Get a quote.
How do I contact you?
Educational Perspectives, nfp
PO Box A3462
Chicago IL 60690-3462
312-421-9300 tel